Cancellation and Refund Policy

At VortexWeb, we understand the importance of
transparency and fairness in all our transactions

Please read the following policy carefully to understand our cancellation and refund procedures.

      • Software Resell:
        1. Cancellation: For software resell services, no cancellation is possible after the delivery of the license or subscription. Once the software license or subscription is delivered, the transaction is considered final, and the order cannot be cancelled.
        2. Refund: Refunds for software resell services are not applicable. We advise you to thoroughly review your purchase before completion to ensure it aligns with your requirements.
      • Services:
        1. Cancellation: For services provided by VortexWeb, you have the option to cancel the service before its initiation. Cancellation after service initiation may not be possible for some services. It's important to contact our customer support team as soon as you decide to cancel the service.
        2. Refund: Refunds for services may be considered in specific cases, primarily if we are unable to provide the promised services due to unforeseen circumstances or technical limitations. Our team will evaluate the situation, and if applicable, a refund may be issued.

If you have any questions or need further clarification on our cancellation and refund policy, please contact our customer support team. We are here to assist you with any inquiries or issues you may have. Your satisfaction is essential to us, and we aim to provide a fair and transparent process for all your transactions.

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