Initial Implementation


Transparency and Collaboration – The Foundation of Our Partnership.
Your Vision, Our Support.

Rules, routing, and conversation transfers

Use the default settings or create a custom set of rules to manage, route, and distribute customer chats among your team members.

Ratings by customers and supervisors

Every conversation can be rated by a customer and/or your team supervisor. The data is shown in the Contact Center.

Canned replies

Create a set of canned replies to be used to keep customers on hold when your customer support team is not available.

Highly customizable. Fully secure

This official integration allows you provide a native shopping experience to your customers while you can manage all the interactions (including payments) directly inside Bitrix24.

Bitrix24 + Facebook

Instead of having to switch between your business profiles on different platforms, you get a single hub where you can easily monitor customer activity, reply to messages and comments, analyze data and collect stats directly in Bitrix24 Messenger.

Easy call scheduling

Share your availability with leads and let them book calls on their schedule. Instantly generate meeting links for Google Meet, Zoom or Microsoft Teams.

Enhanced VoIP telephony solution

Bitrix24 telephony features call tracking, routing, forwarding, screening, transcription, recording, and so much more.

Integration with Bitrix24 CRM

Calls can be recorded and added to deals in CRM. Incoming calls are forwarded to a sales rep responsible for a particular lead.

Advanced telemarketing

You can run an automatic dialer, install a callback widget on your website, send callback requests, use voice broadcasts and SMS.

Bitrix24.CRM + Instagram

This official integration allows you provide a native shopping experience to your customers while you can manage all the interactions (including payments) directly inside Bitrix24.

Smooth shopping experience for your customers

Your customers can shop your products, make orders, and pay for them without leaving the app - all inside Instagram.

Smooth sales experience for you

Manage the whole sales process inside the Bitrix24 CRM: reply to DMs, share product images, and send payment links.

Discover 400+ integrations

Optimize your revenue cycle with 400+ apps for lead generation, video calls, project management, marketing and more. Connect your favorite software in minutes and get tailored add-on suggestions with Pipedrive Marketplace.
Pipedrive’s simple, secure and flexible ecosystem helps you stay on track for sales success. Enrich your CRM tool with integrations, manage your pipeline on the go and onboard teammates without the learning curve.

World-class security and robust account controls

Keep your data safe with AES-256 encryption, full SOC 2 compliance and leading hosting infrastructure in Rackspace and AWS. Tailor your account permissions and security settings and receive instant alerts for peace of mind.
With Pipedrive’s mobile apps for Android and iOS, sales efficiency is always at your fingertips, wherever you are. Access your data on the move, finalize meeting prep and impress leads with instant follow-ups.

Want to Learn More? Explore our Technical Cost & Booking Page BOOK NOW

Our Initial Implementation service empowers you to swiftly integrate the system, configured precisely to your company's needs.

  • 1. Conducting Business Process Audit

    VortexWeb specialists will comprehensively study your organization's processes, documentation, and structure to identify automation directions.

  • 2. Contract Signing

    Post-audit, you have the flexibility to choose a pre-configured automation solution, and we'll initiate the implementation process.

  • 3. Implementation by Vortexweb

    We tailor the implementation to align with your business objectives

  • 4. System Testing

    Our engineers rigorously test Bitrix24 components for a week, addressing any issues that may arise.

  • 5. Final Implementation

    We conclude with the transfer of documentation and training your personnel in the new functionality.

  • 6. Added Benefits

    ● Free Technical Support for 1 Month
    ● Personnel Training

Automation with Vortexweb is seamless, efficient, and cost-effective. Register Now for FREE

Frequently Asked Questions


We offer support through various channels, including web forms, emails, chats, phone calls, and even video calls. Our goal is to provide you with a seamless and accessible support experience.

No, there are no limits to the amount of online consulting you can receive. Our experts are here to address your questions, offer insights, and help you overcome challenges as you leverage Bitrix24 for your business.

Absolutely. Our support package includes online training and onboarding programs to help your team become proficient in using Bitrix24's features. We aim to ensure a smooth transition into the platform.