Ziwo brings your Ziwo softphone directly into Bitrix24. Agents click any phone number on a Lead, Contact, or Deal to call instantly — and every call is logged to the CRM automatically, with recordings attached and incoming-call popups on any page. No switching tabs, no manual call notes.
Ziwo embeds your Ziwo cloud softphone inside Bitrix24 and wires it to your CRM data. Agents work entirely inside Bitrix24 while every call is captured, logged, and recorded automatically against the right Lead, Contact, or Deal.
Your Ziwo softphone lives in the Bitrix24 sidebar. Agents log in once per shift and stay connected as they move across CRM pages — no separate window, no second app.
Click any phone number on a Lead, Contact, or Deal and the call connects instantly through Ziwo — routed through your active session so there are no duplicate-tab conflicts.
Every outbound and inbound call is written to Bitrix24 as a CRM activity — number, direction, and duration — against the matching record, with no manual note-taking.
Recordings flow straight from Ziwo into the CRM and attach to the call activity, so the full conversation lives on the record for review, training, and compliance.
Inbound calls surface a screen-pop on any Bitrix24 page, matched to the caller's CRM record — so agents answer with full context. Unknown numbers can auto-create a Lead or Deal.
A built-in session feed and counters show total calls, average duration, and inbound vs outbound at a glance — visibility into call activity right where your team works.
Install Ziwo from the Bitrix24 Marketplace. An admin enters your Ziwo account name and API key once, and sets Ziwo as the default telephony plugin in Bitrix24.
Each agent opens Ziwo from the Bitrix24 left menu, logs in with their Ziwo credentials, and activates their session — once per shift. It stays connected as they work.
Click-to-call from any record, answer incoming calls with a CRM screen-pop, and let every call log itself with recording attached — automatically, in the background.
VortexWeb is a Ziwo partner and a Bitrix24 Gold Partner. Ziwo is purpose-built to connect Ziwo's cloud telephony with Bitrix24 CRM — so your contact-centre and sales teams get one workspace for calling and customer data. Talk to us to get set up on your portal.
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