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ZIWO
Bitrix24 Marketplace App · VortexWeb is a ZIWO Integration Partner

ZIWO Cloud Contact Center.
Your ZIWO telephony, inside Bitrix24.

ZIWO Cloud Contact Center brings your ZIWO softphone directly into Bitrix24. Agents click any phone number on a Lead, Contact, or Deal to call instantly — and every call is logged to the CRM automatically, with recordings attached and incoming-call popups on any page. No switching tabs, no manual call notes.

Talk to Us About the App → How It Works
Platform
Bitrix24
Telephony
ZIWO Cloud
Partner
VortexWeb × ZIWO
Setup
One-time
What the app does

Every call, connected and logged —
without leaving the CRM.

ZIWO Cloud Contact Center embeds your ZIWO cloud softphone inside Bitrix24 and wires it to your CRM data. Agents work entirely inside Bitrix24 while every call is captured, logged, and recorded automatically against the right Lead, Contact, or Deal.

☏
01

Embedded softphone

Your ZIWO softphone lives in the Bitrix24 sidebar. Agents log in once per shift and stay connected as they move across CRM pages — no separate window, no second app.

⊕
02

Click-to-call

Click any phone number on a Lead, Contact, or Deal and the call connects instantly through ZIWO — routed through your active session so there are no duplicate-tab conflicts.

⤓
03

Automatic call logging

Every outbound and inbound call is written to Bitrix24 as a CRM activity — number, direction, and duration — against the matching record, with no manual note-taking.

◉
04

Call recordings attached

Recordings flow straight from ZIWO into the CRM and attach to the call activity, so the full conversation lives on the record for review, training, and compliance.

◔
05

Incoming-call popups

Inbound calls surface a screen-pop on any Bitrix24 page, matched to the caller's CRM record — so agents answer with full context. Unknown numbers can auto-create a Lead or Deal.

◫
06

Live session insights

A built-in session feed and counters show total calls, average duration, and inbound vs outbound at a glance — visibility into call activity right where your team works.

How it works

From install to first logged call in a few steps.

01

Install & connect

Install the app from the Bitrix24 Marketplace. An admin enters your ZIWO account name and API key once, and sets it as the default telephony plugin in Bitrix24.

02

Agents log in

Each agent opens the app from the Bitrix24 left menu, logs in with their ZIWO credentials, and activates their session — once per shift. It stays connected as they work.

03

Call & capture

Click-to-call from any record, answer incoming calls with a CRM screen-pop, and let every call log itself with recording attached — automatically, in the background.

VortexWeb × ZIWO

Built by a ZIWO integration partner, for Bitrix24 teams.

VortexWeb is a ZIWO integration partner and a Bitrix24 Gold Partner. ZIWO Cloud Contact Center is purpose-built to connect ZIWO's cloud telephony with Bitrix24 CRM — so your contact-centre and sales teams get one workspace for calling and customer data. Talk to us to get set up on your portal.

For Sales Teams
Faster outreach, zero admin
  • Click-to-call from any Lead, Contact, or Deal
  • Calls logged automatically to the CRM
  • Recordings attached to every activity
  • More talk time, less data entry
Talk to Us →
For Contact Centres
Context on every call
  • Incoming-call screen-pops matched to CRM
  • Unknown numbers auto-create Lead or Deal
  • Inbound & outbound captured consistently
  • Live session feed and call counters
Talk to Us →
For Admins
One-time setup
  • Portal-wide ZIWO configuration
  • Set the app as default Bitrix24 telephony
  • Recording & CDR webhook setup guided
  • VortexWeb supports you through onboarding
Talk to Us →
FAQ

Common questions.

What is ZIWO Cloud Contact Center?
ZIWO Cloud Contact Center is a Bitrix24 marketplace app from VortexWeb that brings your ZIWO cloud-telephony softphone directly into Bitrix24. Agents call and receive calls inside the CRM, and every call is logged automatically with recordings attached. VortexWeb is a ZIWO integration partner and a Bitrix24 Gold Partner. ZIWO is a separate cloud telephony service; a ZIWO account and agent are required and billed by ZIWO.
Do I need a ZIWO account?
Yes. The app connects your existing ZIWO cloud-telephony account to Bitrix24. You'll need your ZIWO account name and API key (from your ZIWO admin) and agent credentials for each user. ZIWO is a separate paid service billed by ZIWO. If you're not yet on ZIWO, contact ZIWO at sales@ziwo.io or talk to us and we'll help you plan it.
How does click-to-call work?
Once the app is set as your default Bitrix24 telephony plugin, clicking any phone number on a Lead, Contact, or Deal connects the call through your active ZIWO session in the sidebar — no copy-paste, no separate dialer.
Are calls and recordings saved in Bitrix24?
Yes. Outbound and inbound calls are written to Bitrix24 as CRM activities against the matching record, with direction and duration. When recording is configured, the recording attaches to the call activity automatically.
What happens on an incoming call from an unknown number?
The app shows a screen-pop on any Bitrix24 page. For numbers already in your CRM it matches the record; for unknown numbers it can automatically create a Lead or a Deal (with a contact), based on your portal settings.
How do we get started?
Reach out via the form below, WhatsApp +971 55 903 7246, or email products@vortexweb.cloud. As a ZIWO integration partner, VortexWeb will walk your admin through the one-time setup — account connection, default-telephony configuration, and recording/CDR webhooks — and get your agents live.
Get in touch

Request a demo or contact our team.

Fill the form below and a product specialist will reach out within one business day. Prefer WhatsApp? Tap the green button — we reply in minutes.

WhatsApp Us
+971 55 903 7246
Fastest way to reach our product team.
Email
products@vortexweb.cloud
For detailed questions, RFPs, or procurement.
Technical Support
support@vortexweb.cloud
Installation, configuration, integrations.
Our Offices
🇦🇪
Dubai, UAE
Meydan Grandstand, Dubai
+971 55 903 7246 · Sun–Thu 9:00–18:00 GST
🇮🇳
Noida, India
Tower C, Ithum Tower, Sector 62
+91 7888716489 · Mon–Fri 9:00–18:00 IST
Legal
VortexWeb is a ZIWO integration partner and Bitrix24 Gold Partner. We'll guide your team through setup on your portal. Review the Ziwo End User License Agreement before installing.
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